Privacy Policy
Last Updated: November 06, 2025
This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services, including our online giving platform.
1. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Payment information (processed securely through Stripe)
- Bank account information (when you choose to donate via ACH)
- Account credentials and profile information
Financial Information
When you make donations or set up recurring giving:
- We use Stripe Financial Connections to securely connect to your bank account for ACH payments
- We collect payment method details (credit card or bank account) which are tokenized and stored securely by Stripe
- We may access your account balance information to verify sufficient funds before processing transactions
- We verify account ownership details to ensure the account belongs to you
- All financial data is processed and stored by Stripe in compliance with PCI DSS standards
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device information
2. How We Use Your Information
We use the information we collect to:
- Process your donations and manage recurring giving
- Send you donation receipts and giving statements
- Communicate with you about your account and our services
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
3. Financial Connections and Bank Account Data
When you choose to donate via bank account (ACH), we use Stripe Financial Connections to securely connect to your bank. This service allows us to:
- Verify your bank account instantly without requiring manual entry of routing and account numbers
- Check account balances to ensure sufficient funds before processing transactions
- Verify account ownership to prevent fraud
- Process ACH payments securely
Stripe Financial Connections uses industry-standard security measures and encryption. Your bank login credentials are never shared with us—they are handled directly by Stripe and your financial institution.
4. Data Storage and Security
We take the security of your information seriously:
- All financial data is stored by Stripe in the United States in compliance with applicable regulations
- We use encryption to protect sensitive information transmitted over the internet
- We implement appropriate technical and organizational measures to protect your personal information
- Access to your information is restricted to authorized personnel only
5. Third-Party Services
We use third-party services to process payments and manage our website:
- Stripe: Payment processing and Financial Connections. Stripe's privacy policy: https://stripe.com/privacy
These third parties have their own privacy policies governing how they collect, use, and protect your information.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and processing payments (such as Stripe)
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of our users
- With your explicit consent
7. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Correct inaccurate information
- Request deletion of your personal information (subject to legal and operational requirements)
- Opt out of certain communications
- Disconnect your bank account from Financial Connections at any time through your account settings
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and assist with security. You can control cookies through your browser settings.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: info@robhipp.com
- Website: https://cms.robhipp.com
This privacy policy is effective as of the date listed above and applies to all users of our website and services.